Medical interpreting / Care pathway

Before, during and after care,keep every word connected.

We help international patients and medical providers prepare information before an appointment, communicate accurately during care, and confirm the next steps afterwards. The support does not stop when the consultation ends.

Email your inquiry Check the scope

This is not an emergency service. In an emergency in Japan, call 119 or contact the medical provider directly.

Service map / not a patient record

Coordination fileMedical language plan

Case00 / MAP

Before consultationPrepare the visit

Confirm the purpose, date, preferred language, existing documents, and instructions from the medical provider.

During consultationConnect explanations and questions

Interpret the interview, examination, consent, medication, numbers, dates, and proper names without adding advice.

After consultationConfirm what comes next

Organize follow-up dates, documents, payment information, and instructions given by the medical provider.

LanguagesJapanese, English
Chinese, Vietnamese

We confirm the subject and schedule before assigning support.

FormatOn-site or online

Arranged according to location, provider, and scope.

ForPatients and families
Providers and partners

Both sides can ask, answer, and confirm.

BoundaryLanguage and coordination
not medical decisions

Clinical decisions remain with the patient and licensed medical professionals.

One care pathway

Interpreting is more than one conversation.

Communication outside the consultation room matters too. Before the visit there are records and schedules. During the visit there are symptoms and explanations. Afterwards there are appointments, documents, and instructions.

TransHero Medical Desk treats these as one connected pathway, so the patient and provider can see what has been confirmed and what still needs attention.

Before the visit

We clarify the background of the inquiry and the information requested by the medical provider.

Preferred language, date, and purpose of the visit
Translation consultation for referrals, results, and questionnaires
Provider instructions and the plan for the day

During the visit

We interpret both the patient's words and the clinician's explanation neutrally, without omitting meaning.

Reception, interview, consultation, and examination explanations
Medication names, doses, numbers, dates, and proper names
Time for questions during consent and other important explanations

III

After the visit

We help the patient confirm the next actions communicated by the medical provider.

Follow-up visits, tests, and required documents
Translation consultation for certificates, referrals, and results
Instructions for remote contact or after returning home

Clinical settings

Human support where meaning carries weight.

The TransHero app can help with short, everyday exchanges. For treatment plans, consent, examinations, admission, and other high-stakes explanations, a human medical interpreter supports a more careful conversation.

First visits, interviews, and tests

Support for confirming the course of symptoms, medical history, medication, allergies, and the purpose of examinations.

Specialist and regenerative medicine

The interpreter accurately connects the clinician's explanation and the patient's questions without making clinical decisions.

Admission, surgery, and consent

Support for conversations about schedules, precautions, costs, and consent without omitting important information.

Medical documents and follow-up

Translation consultation for referrals, medical certificates, questionnaires, and results, plus coordination of follow-up communication.

Arranging support

We define the scope before making arrangements.

The right setup depends on the request, provider, location, date, and language. We first confirm what support is needed, then agree on the assigned interpreter, format, and fee.

Send the outline

Share the purpose, preferred date, language, medical provider, and requested support as far as you know. We will explain how to send medical information securely in our reply.

Confirm the scope

We separate interpreting, document translation, scheduling, and accompaniment. Clinical decisions and treatment recommendations are outside our scope.

Agree on the arrangement

We confirm the language, on-site or online format, schedule, preparation materials, contact method, and fee before assigning support.

Support the visit and follow-up

During the visit we focus on interpreting. Afterwards we help confirm the next appointment and documents identified by the medical provider.

Quality discipline

Confirm first. Then move quickly.

01 / Neutrality

Interpret neutrally

We connect both sides without adding explanations, steering treatment choices, or speaking in place of the clinician or patient.

02 / Read back

Check critical details

Medication names, doses, numbers, dates, and proper names are repeated or read back when needed.

03 / Preparation

Prepare terminology

Within the agreed scope, we review available materials and the plan for the day so the interpreter understands the setting.

04 / Minimum data

Collect only what is needed

We do not request unnecessary medical information at the inquiry stage. The method of sharing and handling information is confirmed separately.

Shared responsibility

Agree who decides, interprets, and confirms before the consultation.

Trust depends not only on interpreting quality, but on clear roles. Before work begins, we separate clinical decisions, neutral language support, and the patient’s own questions and choices.

Point to confirm	Medical institution	EMYSTI / medical interpreter	Patient and family
Clinical decisions	Explains and makes decisions about diagnosis, treatment plans, and prescriptions.	Interprets both sides neutrally without replacing the clinician’s judgment.	Shares symptoms, priorities, and questions, then confirms options with the clinician.
Information check	Provides clinical information, consent details, and necessary precautions.	Reads back medicine names, doses, numbers, dates, and proper names for confirmation.	Asks about anything unclear and confirms their understanding in their own words.
Next actions	States the next appointment, tests, documents, and contact route.	Organizes the interpreted next steps without adding medical advice.	Keeps the institution’s instructions and completes the necessary steps.

This register explains public responsibility boundaries. It is not an individual patient record. The actual scope is agreed for each request and medical institution.

Evidence, not promises

The verification report is a starting point for examining translation quality.

TransHero publishes a 13-case comparison with general translation services. It documents how the app handles context and translation design. It is not evidence of medical care or treatment outcomes.

Read the 13-case report

Human + product

People for high-stakes conversations. The app for brief everyday exchanges.

Medical interpreting and the TransHero app serve different roles, so the support can match the situation.

Visit the TransHero app site →
See general interpreting services →
Read the EMYSTI medical service overview →

Private inquiry

Tell us where communication support is needed.

Share the purpose of the visit, preferred date, language, medical provider, and whether you prefer on-site or online support. We will reply with availability and the points that need confirmation.

Email info@emysti.net Open the contact page

Purpose of the visit and requested support
Preferred date, provider, and location
Preferred language
On-site or online support
Reply address and available contact times